Enables practice to delegate non-clinical duties to high-performing staff who dynamically administer scheduling, pre-visit planning, as well as assessments and information gathering duties.
The service is measured through reported metrics demonstrating its ability to: better enable clinical staff to work at “top-of-license”, drive patient engagement, minimize need for data collection during visits, reduce no-show rates, close data gaps, dramatically improve patient satisfaction, and improve business performance.
Collaborate with your practice
Our call center frees practice staff of cumbersome administrative tasks that too often impede provider ability to focus on the patient issues that are most clinically relevant. By collaborating with your practice, integrating the Care Plan Ledger (CPL), and utilizing advanced Call Center technology, our staff is equipped and trained to dramatically increase practice performance through painstaking completion of non-clinical administrative work efforts.
This positions your practice to more methodically and purposefully increase patient engagement, identify outstanding patient needs, gather and report clinically important assessment and questionnaire data, spearhead routine capture of missing data in patient records, support patient compliance with care recommendations, close care gaps, and streamline the quality measure satisfaction process across payers and Value-Based programs.
Whatever your goal - we will get your there.